What is empathy... really?

how to respond to what others are experiencing

In this beautifully animated RSA Short, Dr Brené Brown reminds us that we can only create a genuine empathic connection if we are brave enough to really get in touch with our own fragilities.

"what makes something better... is CONNECTION"

Here are some short, concise phrases that leaders can use to connect deeper, especially when communicating with individuals who are more empathetic:

General Empathy Statements

• "I understand how you feel."

• "That sounds really challenging."

• "I can see this is important to you."

• "I appreciate your perspective on this."

• "Your feelings are valid."

• "I'm here to support you."

• "Thank you for sharing this with me."

In Response to Concerns or Issues

• "I hear what you’re saying, and it makes sense."

• "It sounds like this has been tough for you."

• "I can imagine how that might feel."

• "It must be frustrating to deal with this."

• "Let's work together to find a solution."

Offering Support

• "How can I help?"

• "What do you need right now?"

• "I’m here if you want to talk more about this."

• "Let's figure this out together."

• "I’ll do my best to assist you."

Recognizing Efforts and Emotions

• "I see how hard you’re working on this."

• "Your dedication is really impressive."

• "I can tell this means a lot to you."

• "Your effort doesn’t go unnoticed."

• "I appreciate your openness and honesty."

Encouraging Open Communication

• "Feel free to share more about what’s on your mind."

• "I’m open to hearing more about your thoughts on this."

• "Please let me know if there’s anything else you’d like to discuss."

• "Your input is valuable to me."

• "Let’s keep the lines of communication open."

Be there, and for with few words.

Attune to the feelings of sadness or loss.

Keep body language toward, eyes friendly, and tone warm.

Position of grace with a foundation of closeness.

Remember -- No advice. No wisdom. No solutions.

Using these phrases can help leaders connect with more empathetic team players, showing that their feelings and contributions are valued and understood.

I have several self assessment tools, that can provide a lens to see what areas of emotional intelligence are weakened. Want to learn more -- feel free to schedule a free consultation today.  

I want to hear your story!